Privacy Policy and SMS Terms and Conditions

Gigabit Systems Inc. (“Gigabit Systems,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Gigabit Systems collects, uses, processes, discloses, retains, and safeguards information when you access or use our websites, applications, products, services, customer portals, communications, and related tools, collectively referred to as the “Services.”

This policy also contains the terms governing the Gigabit Systems SMS messaging program.

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, we will request it separately.

1. Scope of This Policy

This Privacy Policy applies to Gigabit Systems websites, applications, services, customer portals, forms, tools, communications, and other Services that reference or link to this policy, regardless of whether they are accessed through a computer, mobile device, or other technology.

This policy does not apply to third-party websites, products, or services that maintain their own privacy policies.

2. What Personal Information Means

“Personal information” means information that identifies, relates to, describes, or could reasonably be linked to an identified or identifiable individual.

Personal information may include direct identifiers, such as a name, email address, telephone number, mailing address, account identifier, or payment information, as well as indirect identifiers, such as device information, IP address, browser information, online identifiers, and usage data.

Personal information does not include information that has been anonymized, deidentified, or aggregated so that it can no longer reasonably be used to identify an individual.

3. Information We Collect

Depending on how you interact with Gigabit Systems, we may collect the following categories of information.

Contact and Identification Information

This may include:

• Name
• Company or organization name
• Job title
• Mailing or business address
• Email address
• Telephone number
• Mobile telephone number
• Account username or identifier
• Other contact information you voluntarily provide

Customer and Service Information

This may include:

• Services purchased or requested
• Technical support requests
• Support ticket details
• Appointment and scheduling information
• Service history
• Account preferences
• Communications with our staff
• Information submitted through contact forms
• Information provided during events, consultations, or service engagements
• Feedback, surveys, or questionnaires

Billing and Transaction Information

This may include:

• Billing address
• Transaction details
• Payment status
• Invoice information
• Limited payment-related information

Gigabit Systems generally uses third-party payment processors to process credit or debit card transactions. Gigabit Systems does not ordinarily store complete credit or debit card numbers.

Communications Information

We may collect records of communications you have with us, including:

• Emails
• Letters
• Telephone communications
• SMS messages
• Support portal communications
• Website forms
• Social media communications
• Feedback and survey responses

Device and Technical Information

When you access our Services, we may automatically collect:

• IP address
• Device type
• Device identifier
• Browser type and version
• Operating system
• Referral URL
• Pages viewed
• Dates and times of access
• Website navigation activity
• Log and diagnostic information
• General location derived from an IP address
• Cookie and analytics identifiers

Information from Social Media and Third-Party Platforms

When you interact with Gigabit Systems through a social media platform or connect a third-party account to our Services, the platform may provide information based on your settings and permissions.

You control the information made available through the privacy settings and permissions associated with the applicable platform.

Information About Other People

When you provide information about another person, you represent that you are authorized to provide that information and that you have informed the person about how the information may be collected, used, and disclosed.

4. How We Collect Information

We may collect information:

• Directly from you
• Through website contact forms
• Through account registration
• When you request technical support
• When you schedule an appointment
• When you enter into a service agreement
• When you contact us by telephone or email
• When you communicate with us by SMS
• When you register for an event
• When you submit feedback
• When you interact with our customer portals or systems
• Automatically through cookies, analytics, logging, and similar technologies
• From service providers and business partners
• From social media platforms, subject to your privacy settings
• From publicly available sources where legally permitted

The provision of personal information is generally voluntary. However, certain information may be necessary for us to provide requested Services, create an account, process a transaction, respond to a support request, or meet legal and contractual obligations.

5. How We Use Personal Information

Gigabit Systems may use personal information to:

• Provide, operate, maintain, and support our Services
• Deliver managed IT and cybersecurity services
• Respond to questions and customer inquiries
• Provide technical support
• Open, manage, and update support tickets
• Schedule and confirm appointments
• Send service-related notices
• Communicate regarding customer accounts
• Process transactions and payments
• Maintain internal records
• Authenticate users
• Protect customer accounts
• Detect, prevent, investigate, and mitigate fraud, misuse, security incidents, and unlawful activity
• Monitor, maintain, and improve the functionality of our Services
• Personalize website and service experiences
• Conduct analytics
• Request feedback
• Enforce contracts and terms
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing emails where permitted and subject to applicable opt-out rights
• Send SMS messages where the recipient has provided applicable consent

6. Marketing Communications

Gigabit Systems may send promotional emails, newsletters, information about services, or other marketing communications when permitted by law.

You may opt out of marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Opting out of marketing communications does not prevent us from sending nonmarketing communications, such as service notifications, account communications, security alerts, support updates, billing notices, and other messages necessary to provide requested Services.

Our SMS program described below is limited to informational customer-care and appointment/scheduling communications and is not used for marketing or promotional messages.

7. SMS Messaging Program

Gigabit Systems operates an informational SMS messaging program for customers and contacts who have voluntarily opted in.

Types of SMS Messages

SMS messages may include:

• Responses to customer questions
• Technical support communications
• Support ticket updates
• Appointment confirmations
• Appointment reminders
• Service scheduling
• Customer-care communications
• Account-related service notifications

Gigabit Systems does not send marketing or promotional SMS messages through this campaign.

How Customers Provide SMS Consent

Customers may opt in through a Gigabit Systems website form by:

1. Providing their mobile telephone number; and
2. Affirmatively selecting an unchecked SMS consent checkbox.

The checkbox is optional and is not selected automatically.

Consent to receive SMS messages is not a condition of purchasing any products or services.

Message Frequency

Message frequency varies based on customer requests, support activity, appointment scheduling, and communication needs.

Message and Data Rates

Message and data rates may apply according to the recipient’s wireless plan and carrier.

How to Opt Out

You may cancel SMS messages at any time by replying:

STOP

After you reply STOP, Gigabit Systems may send one final confirmation message stating that you have been unsubscribed. You will then receive no further SMS messages unless you opt in again.

How to Get Help

For assistance, reply:

HELP

You may also contact Gigabit Systems using the information listed in the “Contact Us” section below.

Carrier Responsibility

Wireless carriers are not liable for delayed or undelivered messages.

Supported Carriers

Delivery of SMS messages is subject to the availability and operation of participating wireless carriers and networks.

8. Mobile Information and SMS Consent

Gigabit Systems does not sell, rent, or share mobile information, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Mobile information, SMS opt-in data, and consent are not shared with third parties or affiliates for marketing or promotional purposes.

Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data and consent.

Mobile information may be processed by communications providers and other service providers solely as necessary to operate the SMS program, transmit messages, maintain security, prevent fraud, comply with law, and provide requested services.

9. Cookies and Similar Technologies

Gigabit Systems may use cookies, web beacons, pixels, local storage, unique identifiers, and similar technologies to operate and improve the Services.

A cookie is a small data file stored on a device. Cookies may allow websites to recognize a browser, remember preferences, maintain sessions, analyze usage, and improve functionality.

We may use cookies and similar technologies to:

• Operate essential website functionality
• Maintain account sessions
• Remember preferences
• Analyze website traffic
• Understand how visitors use our Services
• Improve website content and performance
• Measure engagement with emails and advertisements
• Support security and fraud prevention
• Facilitate e-commerce or payment functionality
• Conduct surveys or questionnaires
• Deliver or measure advertising where applicable

Managing Cookies

Most browsers automatically accept cookies. You may adjust your browser settings to block or delete cookies.

Disabling cookies may affect the availability or functionality of certain website features.

10. Analytics

Gigabit Systems may use analytics providers, including Google Analytics, to understand how visitors use our Services.

Analytics providers may collect information such as:

• Browser type
• Operating system
• IP address
• Referral URL
• Pages viewed
• Time spent on pages
• General device and usage information

These providers process information according to their own privacy terms and contractual arrangements with us.

11. Third-Party Cookies, Advertising, and Social Media

Some website features may use cookies or technologies provided by third parties, including:

• Analytics providers
• Advertising providers
• Payment providers
• Social media platforms
• Website hosting providers
• Customer service platforms
• Security providers

Our Services may include social media buttons, plug-ins, embedded media, or links. Interacting with these features may establish a connection with the applicable third-party platform.

Third parties may collect or receive information according to their own privacy policies. Gigabit Systems does not control the privacy practices of independent third parties.

12. How We Share Personal Information

Gigabit Systems may disclose personal information as described below.

Service Providers

We may disclose information to vendors that perform services on our behalf, including:

• Website hosting
• Cloud computing
• Data storage
• Communications
• SMS delivery
• Email delivery
• Payment processing
• Analytics
• Cybersecurity
• Customer support
• Professional services

Service providers are authorized to process information only as necessary to provide contracted services or comply with legal obligations.

Affiliates and Internal Operations

We may share information within Gigabit Systems or with affiliated operations where necessary to administer accounts, provide Services, support customers, maintain security, and conduct legitimate business operations.

Legal and Security Purposes

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests, subpoenas, or court orders
• Protect rights, property, or safety
• Detect or prevent fraud
• Investigate security incidents
• Enforce agreements
• Defend legal claims

Business Transactions

If Gigabit Systems is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other change of control, information may be transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

13. No Sale of Personal Information for Third-Party Marketing

Gigabit Systems does not sell or rent personal information to third parties for their independent marketing or advertising purposes.

Customer information is not shared with third parties or affiliates for marketing or promotional purposes except where the customer has provided any consent that may be legally required.

Regardless of any other provision in this policy, mobile information, SMS opt-in data, and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

14. Payment Security

When payment information is transmitted through our Services, it may be protected using encryption and other security measures.

Gigabit Systems generally relies on third-party payment processors to process payment-card transactions. Those processors independently receive and process payment information under their own legal obligations and privacy terms.

Although Gigabit Systems requires appropriate protections from service providers, no electronic processing or transmission system can be guaranteed to be completely secure.

15. Information Security

Gigabit Systems uses reasonable administrative, technical, and physical safeguards designed to protect personal information from:

• Unauthorized access
• Unlawful use
• Accidental loss
• Alteration
• Disclosure
• Destruction

These safeguards may include:

• Encryption
• Access controls
• Password protection
• System monitoring
• Logging
• Security policies
• Personnel restrictions
• Vendor management
• Incident-response procedures

No method of transmission, storage, or security control is completely secure. We therefore cannot guarantee absolute security.

16. Data Retention

Gigabit Systems retains personal information for as long as reasonably necessary to:

• Provide Services
• Maintain customer accounts
• Fulfill contractual obligations
• Process transactions
• Respond to support requests
• Maintain business and security records
• Resolve disputes
• Enforce agreements
• Comply with applicable law

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

17. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information
• Opt out of certain marketing communications
• Lodge a complaint with an applicable data-protection authority

The right to rectification means the right to ask us to correct inaccurate or incomplete personal information.

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, contact us at:

info@gigabitsys.com

or write to:

Gigabit Systems Inc.
1977 Ralph Avenue, Suite 560
Brooklyn, NY 11234

We may take reasonable steps to verify your identity before processing a request.

We will respond within the period required by applicable law. In certain cases, additional time may be permitted.

18. Email Preferences

You may opt out of promotional emails by clicking the unsubscribe link included in those messages.

Even after opting out of marketing emails, Gigabit Systems may continue to send transactional, service-related, security, support, billing, or legally required communications.

19. SMS Preferences

You may opt out of SMS messages by replying STOP.

You may request assistance by replying HELP.

Email opt-out preferences and SMS opt-out preferences are managed separately. Unsubscribing from email does not necessarily unsubscribe you from SMS, and replying STOP to SMS does not necessarily unsubscribe you from email.

20. Location Information

Our Services may collect general location information based on an IP address or device information.

Where an application requests precise device location, you may control location permissions through the settings on your device.

21. Children’s Privacy

Gigabit Systems’ Services are primarily intended for businesses and adults.

We do not knowingly collect personal information online from children under 13 without legally required consent.

Anyone who believes a child has provided personal information to us may contact us to request review or deletion.

22. Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

Gigabit Systems does not control and is not responsible for the privacy, security, accuracy, content, or practices of third-party websites.

You should review the privacy policies and terms of any third-party service before providing information.

23. Log Files

Our servers may automatically record:

• IP address
• Browser type
• Access time
• Requested URL
• Referral URL
• Device information
• System activity
• Error and diagnostic information

We may use log information to operate systems, analyze trends, troubleshoot problems, maintain security, and investigate misuse.

24. Confidentiality

Customer records are treated as confidential and are made available only to authorized personnel and service providers with a legitimate need to access the information.

We may disclose information where required by law or necessary to provide Services, maintain security, enforce agreements, or protect legal rights.

25. Changes to This Privacy Policy

Gigabit Systems may update this Privacy Policy and SMS Terms and Conditions from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we may provide additional notice.

Continued use of the Services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

26. Contact Us

Questions about this Privacy Policy, SMS Terms and Conditions, or Gigabit Systems’ privacy practices may be directed to:

Gigabit Systems Inc.
1977 Ralph Avenue, Suite 560
Brooklyn, NY 11234

Email: info@gigabitsys.com
Support Email: support@gigabitsys.com
Telephone: (212) 548-6577
Website: https://www.gigabitsys.com

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Privacy Policy and SMS Terms and Conditions

☐ I agree to receive SMS messages from Gigabit Systems regarding informational customer-care and appointment/scheduling communications, including responses to customer questions, technical support updates, support ticket notifications, appointment confirmations, appointment reminders, and service scheduling. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

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