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Hertz is using AI to turn minor scuffs into major revenue

July 16, 2025
•
20 min read

Billed by a Bot: The Rental Car AI That Sees Too Much

Hertz is using AI to turn minor scuffs into major revenue—and your wallet is the target.

When AI replaces humans in customer service, the pitch is always the same: speed, fairness, and efficiency. But when Hertz rolled out its new AI-powered vehicle inspection system, what customers got instead was stress, surprise charges, and a whole new reason to dread returning a rental.

Welcome to the age of automated upcharges.

At major U.S. airports—starting in Atlanta and expanding to 100 locations—Hertz has installed AI inspection tunnels that scan your vehicle as you return it. These digital eyes don’t just check for damage—they find everything: tiny scrapes, undercarriage scuffs, barely visible windshield cracks, even uneven tire wear.

From Missed to Monetized

Before AI, only 0.6% of rentals resulted in damage charges. Now, Hertz claims fewer than 3% of AI-scanned vehicles show billable damage. But here’s the catch: that’s 5x more charges than before.

We’re seeing things like:

  • $440 for a 1-inch scuff on a wheel

  • Fees broken down into “processing” and “admin” charges

  • No actual repairs being done in many cases

This isn’t about improving service—it’s a revenue machine.

Your New Rental Reality

Customers report:

  • Being asked to pay immediately to avoid higher charges

  • Delayed responses to disputes—until the discount window expires

  • AI flagging damage that was already there or simply not real

At high-turnover airport lots, the old rule was simple: get the car ready for the next customer. Minor scrapes? Ignored. Now? They’re monetized.

The Death of Trust in Premium Rentals

The premium value of big brands like Hertz was convenience and peace of mind. You paid more to skip lines and avoid the nickel-and-dime tactics of budget agencies.

That’s over.

With AI inspecting every inch and billing for what used to be “normal wear and tear,” the implicit “don’t sweat the small stuff” agreement is gone. Same price. Less protection. And every customer becomes a liability.

What This Means for Renters

Take photos. Take video. Document everything.

Don’t assume reputation equals protection.

And don’t be surprised if other rental companies follow Hertz’s lead.

Because once AI sees a scratch, it never forgets—and neither will your credit card statement.

70% of all cyber attacks target small businesses, I can help protect yours.

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This wasn’t just a hack. It was a tactical digital decapitation

July 16, 2025
•
20 min read

Locked, Wiped, Humiliated

Ukraine’s cyber warriors just dealt a crushing blow to Russia’s drone program—47 terabytes erased, systems down, factory doors locked.

The Cyber Strike Heard Across the Kremlin

In a bold and precise cyberattack, Ukraine’s Defense Intelligence Directorate (HUR), along with the Ukrainian Cyber Alliance and the notorious “BO Team” hacker group, infiltrated the network of Haskar Integration—Russia’s top drone supplier.

The result:

  • 47TB of technical data deleted

  • 10TB of backups destroyed

  • Factory access sealed shut

  • Production, internet, and accounting systems paralyzed

Even the facility’s physical operations were disrupted. Workers had to flee through emergency exits when automated locks sealed the doors shut.

More Than Data: Strategic Disarmament

Among the stolen files were:

  • Confidential employee records

  • Full technical blueprints for drone manufacturing

HUR has since transferred the intelligence to Ukraine’s defense sector—potentially turning Russia’s own technology against them.

The New Front Line: Code and Command

This wasn’t just a hack. It was a tactical digital decapitation. And it’s part of a larger pattern.

Ukraine’s cyber units, now a critical pillar of wartime operations, have been:

  • Targeting Russian military infrastructure

  • Crippling supply chains

  • Hitting logistics and intelligence systems from the inside out

With the Haskar breach, Ukraine just set a new bar for offensive cyber warfare.

No Sirens. No Smoke. Just Silence.

This is what 21st-century sabotage looks like:

No bomb craters. No screaming headlines.

Just silence, confusion, and lost control.

Russia’s drone program didn’t explode.

It vanished.

70% of all cyber attacks target small businesses. I can help protect yours.

Technology
AI
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Travel

Robots Now Decide If You Deserve a Suite

July 15, 2025
•
20 min read

Robots Now Decide If You Deserve a Suite

The hospitality industry is trading charm for code. Starting today, Marriott’s artificial intelligence takes over room upgrade decisions—and elite status might not be enough.

The Big Shift

Marriott officially launched its Automated Complimentary Upgrade (ACU) system, turning over the once-human job of assigning room upgrades to an AI algorithm. Previously, a hotel’s room controller would manually review a list of elite members and hand out upgrades based on loyalty, availability, and sometimes—let’s be honest—a good attitude at check-in.

Now? The algorithm runs the list, and the room controller simply signs off.

Here’s How It Works

According to Marriott’s internal training platform, the AI:

  • Checks elite reservations against the Elite Upgrades Inventory (not full room inventory).

  • Assigns upgrades automatically based on rank and availability.

  • Only considers rooms hotels mark as “available for upgrade”—which is usually not the best suite in the house.

Hotels can still:

  • Decide which rooms count as upgradeable.

  • Keep premium rooms for cash-paying guests only.

  • Avoid preparing suites unless someone pays for them.

What This Means for You

Let’s be blunt: AI won’t be doing you any favors.

  • If you rely on charm, loyalty, or asking nicely at check-in—too bad.

  • The system runs quietly, with no option to plead your case.

  • You may receive a pre-check-in email telling you about an upgrade… or not.

Also troubling: Marriott quietly removed its long-standing promise to offer “the best available room including suites” for elite members. That suite you thought you earned? It might be kept off-limits to boost revenue.

Why It Matters

  • For hotels: It saves time and cuts staffing costs.

  • For guests: It removes flexibility, nuance, and human generosity from the process.

  • For elite members: It could mean fewer upgrades, not more.

Final Thought

If this change really benefited loyal guests, Marriott would be shouting it from the rooftops. Instead, they rolled it out quietly and buried it in training portals.

In the age of AI, even your upgrade depends on data—not delight.

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Cybersecurity
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Technology

GPT-5 promises to change the way we use AI

July 15, 2025
•
20 min read

🔥 A New AI Era Dawns With GPT-5

OpenAI’s next breakthrough could permanently change how we interact with artificial intelligence.

Smarter. Simpler. Sharper.

The AI world is bracing for a seismic shift as OpenAI gears up to launch ChatGPT-5 — a generational leap expected to unify and streamline AI access like never before. According to OpenAI CEO Sam Altman, GPT-5 will drop “sometime this summer,” integrating capabilities that could make choosing between models and tools a thing of the past.

While GPT-4o amazed with real-time voice, search, and vision capabilities, GPT-5 promises “magic unified intelligence” — a system that blurs the line between natural conversation and deep research.

What’s Coming with GPT-5?

From Altman’s podcast and past statements, we’ve gathered a few tantalizing clues:

  • No More Model Confusion: Say goodbye to wondering if you should use o3, o4, or 4o. GPT-5 will integrate the best of OpenAI’s tech into one unified model.

  • Tiered Intelligence:

    • Free users get GPT-5 at standard intelligence

    • Plus subscribers unlock higher-level capabilities

    • Pro users access the most powerful GPT-5 tier

  • Embedded Tools: Voice, canvas, deep research, and even live internet search will be baked in.

  • Always Getting Smarter: Instead of static upgrades, GPT-5 will be continuously post-trained for ongoing performance boosts.

This means your AI assistant will feel less like a chatbot and more like a full-blown research partner, capable of handling nuanced, multi-step tasks on its own.

Why It Matters

While previous versions required users to understand which model to use and how to access each feature, GPT-5 will eliminate that complexity. OpenAI is finally building for the average user, not just developers or tech enthusiasts.

The change isn’t just cosmetic — it’s a usability overhaul that could:

  • Speed up adoption across education, small business, and healthcare

  • Empower non-technical professionals with smarter, easier tools

  • Provide voice-command and multimodal interaction without extra setup

Competitive Pressure Mounts

This release will also intensify OpenAI’s rivalry with Google, Anthropic, and Microsoft. As Altman puts it, “We’ll be out of that whole mess soon,” referencing the confusion around prior model releases.

If successful, GPT-5 won’t just be a model. It will be the foundation for the next generation of digital tools — accessible, intelligent, and invisible in its complexity.

The Future: GPT-6 and Beyond

Altman didn’t stop at GPT-5. He hinted that GPT-6 may follow closely behind, with each iteration making the experience easier, faster, and more powerful. With OpenAI also entering hardware and browser development, GPT-5 might just be the launchpad for a fully AI-integrated ecosystem.

70% of all cyber attacks target small businesses.

I can help protect yours.

#AIRevolution #OpenAI #ChatGPT5 #FutureOfWork #TechNews

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Your Phone Number Is a Skeleton Key Stop Handing It Out

July 14, 2025
•
20 min read

Your Phone Number Is a Skeleton Key—Stop Handing It Out

Your phone number is more than a contact detail. It’s a gateway to your entire digital identity—and for hackers, it’s the easiest way in.

The Hidden Risk Behind SMS-Based Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is one of the most widely recommended defenses against account takeovers. But when your second factor is an SMS text message, you’re not nearly as secure as you think. That’s because mobile phone numbers can be hijacked—and once that happens, attackers can intercept those 2FA codes, impersonate you, and access your most sensitive information.

This is exactly what happens in a SIM swap attack—a growing threat with serious real-world consequences.

What Is a SIM Swap Attack?

A SIM swap attack occurs when a scammer convinces your mobile carrier to transfer your number to a new SIM card they control. They may use stolen personal information—like your name, birthday, address, or even leaked Social Security number—to impersonate you in a call or chat with customer service.

Once your number is ported over, your real phone loses service—and the attacker receives all your incoming texts and calls. This includes:

  • Login codes from your bank

  • Password reset links from your email provider

  • Security alerts from work systems

  • Voicemail access and call-forwarding controls

With this power, the attacker can quickly take over your email, financial accounts, and even enterprise systems tied to your identity.

Real Victims. Real Losses.

In 2023 alone, the FBI reported over $50 million in losses from SIM swap attacks. In one high-profile case, a crypto investor had his wallet drained while flying cross-country. He lost service mid-flight and landed to find his exchange accounts emptied. He’d been SIM-swapped while offline.

In another case, attackers used SIM swap access to impersonate a tech executive—convincing business partners to send funds to fraudulent addresses, totaling over $450,000 in stolen assets.

This isn’t a fringe problem—it’s organized, scalable cybercrime. And anyone with a phone number is a potential target.

Why SMS Is So Easy to Exploit

  • No encryption: SMS is not end-to-end encrypted. Your messages travel across networks in plaintext.

  • Carrier vulnerabilities: Mobile providers vary widely in how well they verify identity. Some still fall for basic impersonation or social engineering.

  • SS7 flaws: The global signaling system (SS7) that routes SMS and calls has known vulnerabilities that can be exploited to intercept messages.

  • Recycled numbers: Carriers routinely recycle old numbers. If you don’t update your accounts after changing numbers, the new owner could receive your 2FA codes.

  • Phone malware: If your device is compromised, hackers can steal SMS codes directly—even without a SIM swap.

Safer Alternatives to SMS-Based 2FA

1. Authenticator Apps

Apps like Google Authenticator or Microsoft Authenticator generate time-based, offline codes on your device. They’re not tied to your phone number and can’t be intercepted via SIM swap.

2. Hardware Security Keys

Physical devices like Yubikey or Titan Security Key plug into your computer or pair with your phone. They require physical presence to log in—offering near-unbreakable protection against phishing and interception.

3. Separate 2FA Devices

High-risk users (executives, admins, compliance officers) should consider having a dedicated 2FA device—a second phone number or authenticator not used for calls, email, or browsing.

4. Proxy Emails and Phone Numbers

Use unique email aliases or masked phone numbers for account signups. Services like SimpleLogin or AnonAddy allow you to create and manage these securely, keeping your real identity protected.

Carrier Security Settings You Should Activate Right Now

AT&T:

  • Wireless Account Protection Lock

  • Enables additional verification before port-outs or SIM changes

  • Manage in the AT&T app or online portal

T-Mobile:

  • Port Validation & Account Lock

  • Prevents unauthorized number transfers

  • Configurable in your account settings

Verizon:

  • Number Lock & SIM Protection

  • Blocks SIM swaps and delays suspicious account changes by 15 minutes

  • Enabled via the MyVerizon app

Don’t Trust Your Device Blindly

Even with good 2FA, a compromised phone can undo all your efforts. Infostealing malware can:

  • Read your messages

  • Harvest session tokens

  • Record keystrokes and clipboard data

  • Upload login credentials and cookies to criminal servers

Run regular antivirus scans. Avoid sideloading apps. Monitor activity via mobile threat detection tools like Lookout or Zimperium if you’re in a regulated industry.

The Bigger Picture: A Culture of Caution

Protecting your identity isn’t about fear—it’s about friction. Good cybersecurity introduces just enough friction to slow down attackers while keeping your workflows usable.

For businesses, that means:

  • Enforcing app-based or hardware MFA for sensitive logins

  • Educating employees about SIM swaps and social engineering

  • Monitoring for leaked credentials using services like HaveIBeenPwned or SpyCloud

  • Using advanced endpoint and mobile device management (MDM) tools

70% of all cyber attacks target small businesses. I can help protect yours.

#SIMSwap #CyberSecurity #2FA #IdentityProtection #ManagedIT #DataBreach #SMBSecurity #InfoSec

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It’s not a trend. It’s the end of passwords

July 13, 2025
•
20 min read

Say Goodbye to Passwords

Passkeys are rewriting the rules of authentication — and they don’t care about your memory.

For decades, passwords were the gatekeepers of the internet — and our downfall. Weak, reused, and phished credentials have enabled breach after breach, turning humans into the weakest link in cybersecurity. But in 2025, a different kind of key is rising: the passkey.

Driven by the FIDO Alliance and backed by Apple, Google, and Microsoft, passkeys use public key cryptography to eliminate the need for shared secrets altogether.

Let’s break it down.

What Are Passkeys?

Passkeys are digital credentials that replace passwords entirely. Unlike passwords, they’re not stored on websites. They’re created and stored securely on your device or credential manager, and never transmitted — not even during login.

Instead of “knowing a password,” users simply authenticate using biometrics (fingerprint, face ID) or a device PIN. Behind the scenes, the process relies on cryptographic key pairs.

How It Works (Simplified)

  1. You register with a website: Your authenticator (e.g., Bitwarden, iCloud Keychain) creates a public/private key pair.

  2. The private key stays with you: It’s stored securely and never shared.

  3. The public key is sent to the site: The website saves this key with your account.

  4. Next time you log in: The site sends a challenge, and your authenticator signs it with your private key. The site verifies it with your public key.

No password. No shared secret. No phishing risk.

Why SMBs and Professionals Should Care

If your business still relies on passwords, you’re a target. From healthcare and law firms to small businesses and schools, weak credentials remain the #1 vulnerability.

Passkeys reduce risk by:

  • Preventing phishing and smishing

  • Eliminating password reuse

  • Simplifying secure login for employees

  • Offering future-proof compliance and user experience

Pro Tips for Adopting Passkeys

✅ Choose a cross-platform credential manager like 1Password or Bitwarden

✅ Start enabling passkeys for supported services

✅ Don’t delete passwords — yet. Keep them as backup until adoption is widespread

✅ Download and store recovery codes securely

✅ Use hardware security keys (e.g., Yubico) for high-value credentials

The Road Ahead

Most major platforms already support passkeys, and more are joining weekly. But adoption isn’t always smooth. Expect quirks, mismatches, and transition friction. Still — like HTTPS, MFA, and endpoint protection — passkeys are a necessary step forward.

It’s not a trend. It’s the end of passwords.

70% of all cyber attacks target small businesses. I can help protect yours.

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Protect your cell number from SIM swap attacks, here’s how

July 10, 2025
•
20 min read

Protect your cell number from SIM swap attacks, here’s how.

Locked Out? Protect Your Phone Before It’s Too Late.

SIM Swap Attacks: The Silent Heist Targeting Your Cell Number

In today’s hyper-connected world, your cell phone number isn’t just for calls and texts—it’s your digital identity. But with SIM swap attacks on the rise, hackers are exploiting phone carriers’ weaknesses to hijack numbers, bypass security, and drain accounts.

How Does a SIM Swap Attack Work?

Here’s how scammers pull it off:

  1. They gather your personal information—like your name, birthdate, and address—from data breaches, social media, or shady online sources.

  2. Pretending to be you, they contact your phone carrier and request your number to be “ported” to a new SIM card.

  3. Once approved, your phone goes dark—and the hacker now controls your number.

  4. They intercept your calls and texts, including two-factor authentication (2FA) codes, giving them access to your bank, crypto, email, and more.

Key Sign: Sudden loss of cell service for no reason? That’s your red flag.

How Can You Protect Yourself?

Most U.S. carriers now offer free protections—but you need to activate them manually:

✅ AT&T:

Wireless Account Lock

  • Prevents SIM swaps or number transfers.

  • Activate via the AT&T app or your online account.

  • Secure your AT&T account with a strong password & multi-factor authentication.

✅ T-Mobile:

SIM Protection & Number Porting Block

  • Blocks unauthorized SIM swaps or number ports.

  • Enable in your T-Mobile online account.

✅ Verizon:

SIM Protection + Number Lock

  • Prevents SIM swaps & phone number transfers.

  • Activate via the Verizon app or online account.

  • Adds a 15-minute delay for added safety if turned off.

Extra Tips to Stay Safe:

  • Avoid SMS-based 2FA; use authenticator apps instead.

  • Don’t reuse passwords across accounts.

  • Watch for phishing emails pretending to be from your carrier.

  • Regularly check your carrier settings for security updates.

  • Use a separate phone number for sensitive accounts when possible.

Why It Matters to SMBs, Healthcare, Law Firms, & Schools:

Your staff’s phone numbers are also keys to your business network. One weak link—like a SIM swap—could expose sensitive company data, finances, or client information.

Encourage your employees to enable carrier protections, use app-based 2FA, and regularly audit their security settings.

Tagline: 70% of all cyber attacks target small businesses. I can help protect yours.

#Cybersecurity #DataProtection #SIMSwap #IdentityTheft #MobileSecurity

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News

The Race for Your Clicks Heats Up

July 10, 2025
•
20 min read

AI is eyeing your browser next.

OpenAI’s New Browser Could Redefine the Internet — But Raises Big Questions

The Race for Your Clicks Heats Up

OpenAI, the company behind ChatGPT, is reportedly launching its very own web browser — and it’s not just another Chrome copycat. This browser could fundamentally change how we browse, search, and interact online.

Why does this matter?

Because your browser isn’t just where you scroll — it’s where companies collect data about you. And OpenAI wants in.

How This Browser Will Work

  • AI First:
    Instead of typing into search bars and clicking links, users may interact with a built-in ChatGPT-like chat box right inside the browser. The browser can pull info for you or even complete tasks automatically.

  • Integrated AI Agents:
    OpenAI plans to integrate their AI “agents,” tools that can:

    • Fill out forms

    • Make bookings

    • Navigate complex websites

    • Fetch answers without you leaving the page

  • Deep Data Access:
    This browser could collect massive amounts of user behavior data—just like Google Chrome does today—but powered by AI instead of traditional ads.

Why This Changes the Game

Google Chrome dominates the browser market partly because it’s tied to Google’s ad empire, giving it direct insight into what billions of users do online.

If OpenAI’s browser catches on — especially with ChatGPT’s 500 million weekly users — it could threaten Google’s search dominance and advertising cash cow.

Potential Risks for Users

Data & Privacy:

The more a browser “helps” you, the more it knows about you. This raises privacy questions, especially with AI agents acting on your behalf.

AI Over-Reliance:

By shifting tasks to AI, users might lose direct interaction with the internet. It’s more convenient — but potentially more manipulative.

Why SMBs, Healthcare, Law Firms, and Schools Should Watch Closely

These sectors depend on secure, predictable access to the web. Here’s why they need to pay attention:

  • Automated agents could introduce unknown security risks

  • Data collection could include sensitive organizational or client info

  • Browsers with AI could disrupt SEO strategies for websites

Organizations may need to rethink web policies, restrict AI-agent features, or invest in web monitoring tools to stay compliant and secure.

Bottom Line:

OpenAI’s browser could make online life faster, easier—and more dependent on AI. Whether it boosts productivity or erodes privacy depends on how it’s used and how much control users retain.

Want to future-proof your business tech stack? Visit gigabitsys.com for trusted cybersecurity and IT solutions.

#AI #Cybersecurity #WebBrowsing #OpenAI #DigitalPrivacy

70% of all cyber attacks target small businesses. I can help protect yours.

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Crypto
Cybersecurity
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AI

How Hackers Can Steal Your Crypto Without Touching Your Wallet

July 9, 2025
•
20 min read

The Silent Heist No One Sees Coming

How Hackers Can Steal Your Crypto Without Touching Your Wallet

More people are losing money to a sneaky scam called a SIM swap attack. Here’s how it works—and how to protect yourself.

What is a SIM Swap?

A SIM swap is when a scammer tricks your phone company into giving them control of your phone number. Once they do this, they can:

  • Receive your text messages and calls

  • Steal two-factor authentication (2FA) codes

  • Log into your accounts, including crypto wallets, banking apps, and emails

The scary part: They don’t need to hack your phone or computer. They just need to fool the phone company.

How Does It Happen?

  1. Scammers gather info about you online—like from social media or past data leaks.

  2. They call your mobile provider pretending to be you.

  3. They ask to transfer your number to a new SIM card they control.

  4. Once approved, they have full access to your phone number.

Real Example:

One crypto investor lost everything during a flight. While they were in the air, scammers took over their phone and emptied their crypto wallet before the plane even landed.

How To Protect Yourself:

  • Avoid SMS-based 2FA: Use app-based authentication apps like Google Authenticator instead of text messages.

  • Have a Separate Phone for 2FA: Keep a second phone or number just for authentication codes.

  • Use Unique Emails: Use a different email for each website or app to make it harder for scammers to find your accounts.

  • Check if You’ve Been Hacked: Use sites like haveibeenpwned.com to see if your email or passwords were leaked.

For Businesses & Crypto Users:

  • Use multisignature wallets that need multiple approvals before sending money.

  • Train employees to recognize scams.

  • Monitor crypto activity with specialized tools like Crystal Intelligence that track suspicious crypto transactions in real time.

Bottom Line:

SIM swap scams are sneaky but preventable. Be cautious, use better security tools, and stay alert—because crypto security starts with you.

70% of all cyber attacks target small businesses, I can help protect yours.

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